Play Hard

How booking a holiday with an independent travel agent could work in your favour

From price matching holiday packages to no fees for cancellations or changes to your holiday, booking a holiday with Ponteland Travel saves you stress, time and money.

Written by Rachael Nichol
Published 15.03.2023

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After seeing many people losing considerable amounts of money due to their holidays being cancelled during Covid-19, booking a holiday can sometimes feel a bit daunting.

So, it’s only right that we want to book a break away with a travel agent that we can trust.

After booking memorable holidays for over 10 years, Ponteland Travel is an independent travel agent that’s right on our doorstep with all packages/cruises ATOL protected and ABTA registered.

But what makes this independent travel agent different to bigger chains? Providing exclusive personal service that’s what.

Always going that extra mile, Ponteland Travel offers a team of knowledgeable, personal travel agents working with a high-end customer service approach focusing on the best client care. They will not only book your holiday and flights but will also provide any holiday extras and recommendations, too.

From 99% price matching holidays to support available via phone or in person without long waiting queues and no fees charged if you need to change/cancel your holiday, we’ve rounded up why booking with Ponteland Travel can save you time, stress and money.

SAVE YOU TIME AND STRESS

Whether you’re booking a last-minute holiday or searching for your dream honeymoon destination, when it comes to booking a holiday, it involves a lot of time and hard work. That’s why Ponteland Travel’s personal travel consultants are here to help.

Gone are the days of tireless flicking through brochures, researching online and comparing deals online, using their industry knowledge, connections and own travel experience, Ponteland Travel saves you stress and time not only in the planning of the trip but across the whole booking experience.

HOLIDAYS ARE MORE AFFORDABLE

Whether you’re searching for dream wedding packages, all-inclusive holidays for the family or last-minute city breaks, paying for a holiday can sometimes be daunting. But when booking with a personal travel consultant, you’ll get access to a hassle-free option, and they’ll work to save you money where possible.

After paying a low deposit, you can spread the cost in low monthly, same amount instalments in the direct debit scheme – leaving you more time to look forward to your holiday rather than worrying about missing payments.  Plus, unlike other travel agents who ask for the remaining balance 14-16 weeks before your holiday, Ponteland Travel’s final payment isn’t due until six weeks before you travel.

HLN TOP TIP: By working with many tour operators and resorts across the world, Ponteland Travel has exclusive access discounts and perks and are always in the know to give you more value during your trip.

HELP IS ONLY ONE CALL AWAY

Whether it’s a natural disaster, bad luck or just awful weather, not every single holiday booking goes to plan, no matter how amazing a travel consultant is. These situations are stressful and out of everyone’s control but having someone at the end of the phone to help is what we all need.

No one likes talking to a robot and not getting any straight answers, that’s why Ponteland Travel personal travel consultants are always available in person and have their phone lines open seven days a week.  Plus, Ponteland Travel doesn’t charge any admin fees should you need to change/cancel your holiday so you won’t be losing out on any money, too.

ALWAYS ONE STEP AHEAD

Has a Caribbean destination recovered from a hurricane? Is it safe to travel to the Middle East? Where can you travel post Covid-19? A great travel consultant has inside knowledge and is up to date with the latest travel news before it’s even shared online.

Having a Personal Travel Consultant means having someone who has already thought of the next step before you have to without you needing to search online. The team are there to also share insider knowledge and advice on recent trends whether that’s a new exciting hotel in the Maldives or a refurbished dog-friendly spa in Cornwall, you’re guaranteed to find the perfect destination to some well-deserved time away.

BOOK ALL THE HOLIDAY EXTRAS IN ONE PLACE

As a personal travel consultant, Ponteland Travel handles every aspect of our holidays from the flight to the booking of the hotel to the private transfer, the activities, any guided tours, airport parking, travel insurance… the list goes on. But they always make sure to go the extra mile.

Whether you’re looking for a ticket to a sold-out show in New York or you’re looking for a private boat tour for an anniversary, with plenty of connections in the trade Ponteland Travel knows how to make your trip extra special by booking holiday extras such as airport lounge tickets, VIP connections and upgrades to be added to your booking.

MANAGE YOUR GROUP BOOKING STRESS-FREE

Whether it’s a big family getaway, a hen party or a wedding party, when organising a group holiday it can be a logistical nightmare. From coordinating arrival times to organising transfers for everyone, Ponteland Travel can take these problems off your hands by becoming the one point of contact for the whole group leaving you to worry about more important things like your new vacation wardrobe.

YOUR VERY OWN PERSONAL TRAVEL AGENT

Once you’ve told Ponteland Travel what type of holiday you like or dislike, what your bucket list experiences are, and whether you like sitting in the aisle or window seat, you won’t need to repeat yourself every time you book.

Using their inside knowledge and always on hand to provide recommendations for must-visit restaurants, top-of-the-list activities and hotels, the team will make sure all your trips are tailor-made to guarantee you have the best time possible.

EVERY BOOKING HELPS TO PROTECT AND RESTORE THE PLANET 

Travel guilt-free and feel even better about going on holiday as with every booking, £5 per passenger goes towards Ponteland Travel’s “The Climate Hero Project”. Your contribution helps to protect and restore ecosystems, with environmental projects in the UK and overseas which is 30 times more effective than tree planting.

If you’re wanting to book a holiday, see what offers are available or need some vacation inspiration, visit Ponteland Travel’s website and Facebook.

36 MERTON ROAD, PONTELAND, NEWCASTLE UPON TYNE NE20 9PS

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