• Play Hard
  • 12th Sep 2023
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  • 5 minutes

Register for Fenwick’s Santa on the Roof 2023 tickets now

Fenwick has introduced a new pre-registration system for access to tickets – and it’s only open until next week.

Pre-registration for Fenwick’s Santa on the Roof 2023 tickets is open now until 11.59pm on Friday 22nd September.

Tickets to the event go on sale from 10.00am on Tuesday 3rd October.

Arguably one of Newcastle’s most sought-after Christmas events has confirmed its return to the city this festive season.

The ever popular Santa on the Roof returns to Fenwick Newcastle from 6th November – 24th December 2023.

And while Christmas may still seem like forever away, all parents know by now that when it comes to booking family events, it’s never too early.

Particularly with this event. Parents in the past have described the ticket buying process for Fenwick’s Santa on the Roof slots as being something of a scramble at best. Which is why the North East’s iconic department store has responded to customer feedback and are implementing a new pre-registration system for access to tickets this year.

“We strive to consistently provide our customers and our community with an exceptional experience and Christmas is no different,” says Kieran McBride, Store Director.

“Last year we saw unprecedented levels of demand for tickets for our Santa on the Roof experience and, following customer feedback, we have updated our ticketing system. The aim of our new pre-registration process is to avoid the disappointment of waiting in a large queue and ultimately being unable to purchase tickets due to the event selling out.

“This pre-registration system will mean if you are randomly selected for access to the sale, you will have the opportunity to buy tickets for any available timeslot. If you are unsuccessful, we have many other Christmas experiences available – from our Christmas Cinema to Breakfast with Santa going on sale Thursday 12th October, which you can simply buy online on the day with no pre-registration required.

“We look forward to welcoming everyone to Fenwick Newcastle this festive season.”


Step 1: Registration

Simply fill in the registration form with your name, email and telephone number. Once complete, you’ll automatically receive an email stating that Fenwick received your information. Registrations will be limited to one entry per email address and will close at 11.59pm on Friday 22nd September.

Step 2: Authentication

You will need to click a link in the email you receive to authenticate your registration. Once authenticated, a limited number of customers randomly selected by a third party will get access to the sale. Registration and authentication does not guarantee access to the sale or to tickets.

Step 3: Status Update

Successful applicants will receive an email on Tuesday 26th September, letting them know they have been randomly selected to access the ticket sale via a unique ticket purchase link in that email.

If not randomly selected, customers will join the waiting list and may receive an invite to join the sale if any further tickets become available.

Ticket availability is limited. Timeslots will be sold on a first-come, first-served basis to those pre-notified and in receipt of a unique ticket purchase link, while currently available inventory lasts.

Step 4: Ticket Purchase

Successful applicants will be able to purchase tickets via their unique link received via email from 10am on Tuesday 3rd October.

Timeslots will be available on a first-come, first-served basis for the following 24 hours to those granted access to the sale.


To ensure you receive all communications make sure you add [email protected] and [email protected] to your contacts and safe sender lists. 


Just like their famous window display, Fenwick’s Santa on the Roof has become synonymous with Newcastle’s festive season, such is its popularity.

At this year’s event, ticketholders will be greeted by one of Santa’s Elves and taken in Santa’s Express Elevator to begin a magical rooftop experience, where children and parents will enjoy Santa’s Cabin, as well as help the mischievous elves with a spot of crafting in Santa’s Workshop.

All this, topped off with a well-earned pitstop at Café Claus – where parents will be offered hot chocolate, mulled wine or spiced apple juice plus mince pies, and little ones can enjoy a hot chocolate or juice plus a Christmas-themed cupcake (alternatives will be available including gluten-free and dairy-free options).

Tickets are priced at £20 per person.

Fenwick is encouraging customers to bring their wider family or band together with friends by offering each time slot for £90 if you purchase all 6 tickets in that slot. That is a saving of £30 on the total price of 6 individual tickets.

Register now for the chance to buy Fenwick’s Santa on the Roof tickets.

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Beth Williams
Senior Digital Executive

Beth is our Senior Digital Executive and can be credited with how everything at HLN ‘looks’ – from the website to our social media and twice-weekly emails. She’s also the super organised one in the team and keeps us all on-track. A born and bred scouser, Beth moved to Newcastle…


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