Look Good

What your post-lockdown hair appointment could look like…

Gary Hooker and Michael Young, owners of Hooker & Young salons, share their thoughts on what customers can expect from their post-lockdown appointment.

Written by High Life North
Published 28.05.2020

Recent news states that hair salons could reopen from 4 July.

Gary Hooker and Michael Young, owners of the award-winning Hooker & Young salons in Newcastle, Wynyard and Ponteland, are sharing their thoughts on what customers can expect from their post-lockdown appointment.

They explained that although the easing of restrictions is a welcome announcement for the hair and beauty industry, it comes with great responsibility. Because of this, salons are putting in place new safety measures to help stop the spread of Coronavirus when they reopen.

Michael Young says, “We understand that unless we all stick to the guidelines set out by the Government, all of this could be reversed. That’s why we are putting a plan in place to enable people to have their hair cut in the safest way possible, protecting both them and our team.

“The salon experience will be very different, with socially distanced appointments and stylists wearing PPE, but we will still deliver the high-quality service that our customers expect.”

So, what could a post-lockdown hair appointment at Hooker & Young look like?

  • Some customers may be asked to pre-pay for their appointment to limit the risk of gathering around the reception desk and to ensure a quick and easy exit from the salon for everyone
  • All appointments must be booked, and no walk-in clients will be allowed
  • After so many weeks away from the salon, skin patch testing will be required and will be done each evening or early morning by appointment only
  • We will encourage clients to bring hairstyle ideas on a tablet or phone and we will be offering virtual consultations ahead of appointments
  • Customers may be asked to wear a face mask and to use hand sanitiser gel
  • Dependent on the size of the salon, a one-way system may be put in place to help maintain social distancing and ensure touchpoints are safe and clean
  • The availability of in-salon refreshments will be reviewed in line with government guidelines
  • There’ll be fewer people in the salon at any one time and appointments will be staggered to ensure social distancing
  • Stylists will be wearing gloves and face masks
  • All styling stations will be two metres apart and we have custom made screens in between to give clients further confidence
  • We will use the best eco-friendly PPE and customers will wear disposable gowns and biodegradable towels
  • We will introduce extended opening hours, including 12-hour days with staff working in shifts and we’ll be open seven days a week

UK salons are still awaiting further guidance around specific services and how best to approach their return to business. Hooker & Young said it is looking into offering a limited menu of hair services to avoid clients being in the salon for long periods, and also creating an express service such as a cut and colour without the blow-dry.

Gary Hooker adds, “The safety of our customers and our team is our top priority. If we do things the correct way from the outset, we hope we that we will start to see some normality return in time. But one thing we are sure of is that we shall all still talk about important life things during appointments and share and laugh as we always do, and your hair ‘promise’ is that you will still look and feel great when you leave the salon. So, join us in doing it differently, safely and living a slightly different way for now.”

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