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What does ‘trolling’ mean and what to do if you start receiving online harassment

Amanda Hamilton, Chief Executive of the National Assocaition of Licenced Paralegals, shares some expert advice on how to tackle online trolls.

Written by High Life North
Published 04.05.2022

By Amanda Hamilton

These days, the word ‘troll’ is most often associated with an individual posting online to provoke a particular group or community towards an emotional response; to encourage aggression and to taint and manipulate other people’s perceptions of such a group, individuals or businesses.

But if you find yourself on the receiving end of a troll, what can you do?

The first and most important tip is: do not ignore it! You should respond swiftly and in a calm, reasonable way, as soon as possible. Perhaps replying with something similar to these suggestions:

  • You are entitled, of course, to your opinion, but I would invite you to meet me or have a face-to-face Zoom with me to discuss this in person.
  • I am afraid you are wrong in your assumptions for the following reasons…
  • Let me put you right on a few inaccuracies in your comments…

Of course, what you don’t want to do is to become embroiled in a whole batch of further comments, so you need to think very carefully about how to approach the response and make it as ‘closed’ as possible; don’t leave it open for further comment. And think hard before you reply to their reply, (if the troll does reply).

I had a close friend who was an extremely balanced person and non-aggressive. She was asked to do something for an acquaintance free of charge, that would enhance that person’s business. It involved a performance in front of a large audience, which my friend had never done before. She felt aggrieved, since the acquaintance was an experienced performer and teacher and never offered any support on the night.

After the event (and a glass too many of red wine), my friend posted something on the Facebook Group page that she later regretted. It was not aggressive, but it was perceived by the acquaintance to be an insult and degrading in the eyes of her fellow group members. However, the acquaintance promptly sent a private message to my friend saying that it would be better to discuss the matter face to face. It worked; within a few minutes of their meeting, after a good chat, my friend apologised to her and posted a retraction and apology on the Group page. She has never posted anything derogatory since. She learned her lesson and realised how easy it is these days to say something you later regret, only when it is too late to prevent the initial posting.

If you attempt to diffuse the situation without success, you may have to turn to legal methods. If you need legal advice or assistance, consider approaching a paralegal, who will offer you access to justice at a more reasonable cost than a solicitor. To find a qualified paralegal visit the National Paralegal Register.

A ‘Cease and Desist’ letter could be sent (if you know the troller’s postal or email address). This informs the person to cease what they are doing under threat of legal action. If that fails to work, a claim for compensation based on harassment could be made through the courts.

One final tip: people often refer to ‘defamation’. This is a legal term that describes someone making a false verbal (slander) or written (libel) statement about an individual or business which damages their reputation, resulting in financial loss. However, the burden lies with the person making such an allegation of loss that financial loss has been suffered as a direct result of such defamation. If that can be proved, then it may be worth taking legal action. But beware – it’s a costly process and there is no funding to assist you.





Amanda Hamilton is Chief Executive of the National Association of Licenced Paralegals (NALP), a non-profit membership body and the only paralegal body that is recognised as an awarding organisation by Ofqual (the regulator of qualifications in England).

Through its centres around the country, accredited and recognised professional paralegal qualifications are offered for those looking for a career as a paralegal professional.

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